West County Nissan

"You're a real sunshine maker..."

{Salesperson}, I have started to fall in love with my Volkswagen Jetta!!! Thanks so much.

Susan J., March 11, 2010

"You guys were the first to respond..."

I wanted to thank you {Jeff Garlich, New Car Manager} and Steve {Salesperson} for doing a thorough search for a Pathfinder for my wife and I.  I bet it can be a bit frustrating to have a buyer, but not the right car to sell them. I will tell you this. We are definitely buying a Pathfinder and it will be from you guys. You guys were the first to respond and were pleasant to deal with from the beginning (credit Eric {in BDC}).  As I have learned in my experiences, customers can usually tell when the seller's needs (sales goals) are more important than the customer's needs (meeting an explicit need within their budget). I tend to get this feeling at almost every car dealership I have ever visited, with the exception of yours.

Ben M., March 30, 2010

"Thank you!"

Thank you! You guys are knowledgeable, straight-forward and 1st class all the way... Love my car!

Debbie and Larry,June 11, 2010

"I wanted you to be aware of the 'Outstanding' Service given..."

I wanted you to be aware of the 'Outstanding' Service given by the Service Advisor, Kevin, while my 2008 Nissan Altima was in for a routine oil change and tire rotation. Kevin arranged for me to use a dealer vehicle which helps out so very much when having service done to my Altima. He also asked if I would like my car washed...what great service!! West County Nissan is lucky to have an employee like Kevin who helps make your customers happy.

Kathleen M., June 17, 2010

"Just wanted to state for the record how highly satisfied we are..."

Lisa and I just wanted to state for the record how highly satisfied we are with our recent buying experience at West County Nissan. We expressed interest in looking at some pre-owned 350Z's you had in stock via your website and the e-sales staff was very responsive in setting up an appointment to drive what you had in inventory. Our salesman, Dave, brought our attention to a brand new arrival, an '04 Z with under 12K miles! It turned out to be a no-brainer decision for us. Thank you and West County Nissan again for your customer-first approach.

Jon and Lisa S., June 18, 2010

"You made a DIFFERENCE!"

We want to Thank You for your participation in our July Golf Tournament for KEN's CAUSE. Because of You and other people like You our event was a HUGE SUCCESS! Ken and all of his friends, family and co-workers would like to say a BIG THANK YOU for your support and caring of someone in need. THANK YOU WEST COUNTY NISSAN! We raised $4,020 for KEN'S CAUSE and couldn't have done it without you!

Teresa and Dennis,July 23, 2010

"I wanted to thank you and your staff for the outstanding service...."

My husband and I wanted to thank you and your staff for the outstanding service we were given during our recent visits to your dealership. Over the years, purchasing a new or replacement vehicle has become one of our least favorite things to do. Dealing with your staff completely changed our perspective.

{Salesperson} was courteous, informative and friendly without being pushy. His willingness and desire to help us find what we were looking for (within a price range we were comfortable) was invaluable. We were so satisfied with our purchase that we returned two weeks later to purchase a second used vehicle. Not only have we suffered no "buyers remorse", we are extremely satisfied with every aspect of the buying experience. We will certainly recommend your dealership to others.

Audrey K.,August 9, 2010

"Repeatedly outstanding service I've received..."

I am writing this letter to let you know of the repeatedly outstanding service I've received from Kevin {service advisor}in your Service Department. In the past year...I've brought my 2007 Armada in for regular, and not so regular service and (you) have consistently provided excellent quality of care. He (Kevin) has followed up on any questions I've had, returned my calls in a timely matter, and worked with my schedule to make each visit as convenient as possible. That may be what he does for all clients, but that's the kind of attention that keeps me coming back, rather than searching around for a better deal. This kind of service is commendable, and I, myself, greatly appreciate (you) taking the time, each and every time.

Anne S.,September 1, 2010

"Thank you for your help..."

Thank you for your help in fixing my Altima's brake problems. I really appreciate the professional manner in which you handled the situation. I had a very negative opinion of Nissan service before dealing with you. But as soon as you were involved in my case, everything went smoothly. I really appreciate the extra effort you put into making us satisfied! We look forward to working with you and West County Nissan again in the future. Thank You

Amanda K.,September 6, 2010

"Few dealerships are as good!"

(I) Wanted to thank you and your staff for the many contacts and your businesses' professional manner since my wife and I purchased the 2011 Nissan Altima back in November 2010 - Few dealerships are as good! Your dealership and group are true professionals.

Ronald S.,December 2, 2010

"I had the most excellent service..."

I wanted West County Nissan to know that I had the most excellent service from {Service Advisor} in the service department. I had a damaged side mirror and came in to the service department in a panic and {Service Advisor} was so very helpful and so knowledgeable and took care of the whole situation for me. It is people like this that keep me coming back to West County Nissan and I feel (you) should be acknowledged for his wonderful customer service.

Ava S.,February 1, 2011

"Our sincere appreciation for the professionalism and courtesy..."

My husband and I were traveling from Bloomington, IN via Hermann, MO on to Rochester, MN. On March 24th, we hit a huge curb- granted going very slowly but I (the worry wart) was concerned we may have done damage to the under carriage. Fortuitously, we drove directly pass your dealership on our way to downtown St. Louis. I explained the circumstances, time constraints and my potential over reacting (which was the case but {Service Advisor} did not make me appear or feel foolish). She could not have been more understanding. She got our 2010 Cube (my husband's pride and joy) in quickly. Your staff was able to determine no damage. Please express to all involved our sincere appreciation for the professionalism and courtesy they provided to us - even if we were from out of state. We are sure your local customers acknowledge the superior staff. 

Harriet K.,March 28, 2011